[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”What devices can Wefix Tech repair?” color=”white” open=”true” el_id=”1489644927387-a7855b29-5ebb” el_class=”panel-heading1″]At Wefix Tech, we repair a wide range of gadgets namely smartphones, iPads, tablets, gaming consoles, laptops, MacBook\u2019s, and iPhone.[\/vc_toggle][vc_toggle title=”What Is the repair Process?” open=”true” el_id=”1489645020128-06a9ce0c-917a” el_class=”panel-heading1″]Lorem ipsum dolor sit amet, adhuc labores honestatis pro ne. Pri tantas epicuri inciderint te, nibh efficiendi disputationi ex pri. At facer theophrastus eum, has nulla bonorum vituperata at. Eos utroque consequuntur an, case solum his ei.[\/vc_toggle][vc_toggle title=”What does the repair estimate (price) include?” open=”true” el_id=”1489645066786-fab7bac0-241a” el_class=”panel-heading1″]The repair price estimate includes both replacement parts and labor[\/vc_toggle][vc_toggle title=”Do you offer any type of warranty on your repairs?” open=”true” el_id=”1489645125908-e67ed6a5-9c64″ el_class=”panel-heading1″]Y es, all repairs carry a 90-day parts and labor warranty which means if you have any issues related to the repair within 90 days we will take care of it free of charge![\/vc_toggle][vc_toggle title=”I found another repair shop charging less, why should I choose Wefix Tech?” open=”true” el_id=”1489645160544-cfe45b5d-864e” el_class=”panel-heading1″ css=”.vc_custom_1646251278551{margin-bottom: 0px !important;}”]While there\u2019s always someone who can fix your device for cheap, beware of prices that seem too good to be true. A cheap repair from the other guys often involves subpar replacement parts, further damaged devices, and more repairs needed in the long run.[\/vc_toggle][vc_toggle title=”At Wefix Tech, we believe in using top-quality parts and upholding the highest standards to ensure we get every repair right.” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251309085{margin-bottom: 0px !important;}”]Our repairs are trustworthy\u2014we use professional-grade replacement parts, provide lifetime warranties, and are always there to help with any future issues.[\/vc_toggle][vc_toggle title=”What are methods of payment available?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251335958{margin-bottom: 0px !important;}”]We accept cash, M-Pesa and Visa.[\/vc_toggle][vc_toggle title=”Are you open every day including weekends?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251358705{margin-bottom: 0px !important;}”]Yes, we are open Monday-Friday 7am-7pm and Saturdays 9am-5pm. Sundays we are closed.[\/vc_toggle][vc_toggle title=”Can I bring you the parts I want installed and just pay for the installation?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251383073{margin-bottom: 0px !important;}”]Yes, you can.[\/vc_toggle][vc_toggle title=”Do you give estimates over the phone?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251406589{margin-bottom: 0px !important;}”]Yes, but not recommended, most of our customers confused to express the real problem, please do visit our laptop repair store, we give free quotation.[\/vc_toggle][vc_toggle title=”What happens if you can\u2019t fix it?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251430874{margin-bottom: 0px !important;}”]If we can\u2019t fix it, you don\u2019t pay. It\u2019s that simple![\/vc_toggle][vc_toggle title=”What does Wefix Tech recycle?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251453425{margin-bottom: 0px !important;}”]We accept most small electronics for recycle including game systems, laptops, phones, and tablets.[\/vc_toggle][vc_toggle title=”Do you provide any extra benefits when you fix my device?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251477852{margin-bottom: 0px !important;}”]Glad you asked, we do provide 90days warranty on all our spare parts that we use to fix your device(s). We also offer free onsite fixing or pickup\/delivery when you choose to repair your device(s) with us[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Company Policies<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”Give me worst case scenario \u2013 What happens if you break my device?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251585917{margin-bottom: 0px !important;}”]We\u2019ll take care of you, pure and simple. If any of our technicians break something during the repair, we\u2019ll take complete responsibility and fix the problem or buy you a replacement device.[\/vc_toggle][vc_toggle title=”How are my private details treated? Will my details be passed on to anybody else?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251609816{margin-bottom: 0px !important;}”]We respect customers\u2019 privacy and as such your details will never be passed on to any third party.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Pick Up and Delivery<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”What is the pick up and delivery process” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251702309{margin-bottom: 0px !important;}”]Contact us by calling 0724000340 or email care@wefixtech.co.ke and give us your location details.
\nWe will send our pick up agent immediately to your location
\nFill and sign a pick up form and handover the device to the agent
\nAfter repair we will deliver to your preferred location
\nYou will pay after confirming that the repair has been done right.[\/vc_toggle][vc_toggle title=”Do you Charge for Pickup and Delivery services” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251731263{margin-bottom: 0px !important;}”]We do not charge for this service for those in Nairobi. However, depending on the location and other unique factors, we may advise if there will be any extra charges.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Mail in Repairs\/Courier Services (Areas Outside Nairobi)<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”If I really need my item repaired as quickly as possible, how can I be sure your mail-in services are fast enough?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251850130{margin-bottom: 0px !important;}”]Typically, most sent-in repairs are completed within 24 hours. If you need your item sent back in a faster manner, let our staff know and we will be able to send your item back to you by priority shipping with an extra cost.[\/vc_toggle][vc_toggle title=”What address is the drop off\/mail in?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251870534{margin-bottom: 0px !important;}”]Our repair center is at Ecobank Towers, Standard Street, Ground floor the same as our delivery address.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Smartphone\/iPhone Repair<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”What should I do if I drop my phone in water?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251930318{margin-bottom: 0px !important;}”]Remove your battery from the water. If possible, remove the battery and leave it to dry. Next, bring your device to Wefix Tech for diagnosis and repair.[\/vc_toggle][vc_toggle title=”I have a problem I can\u2019t find on your site. Can you still fix my phone?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252205029{margin-bottom: 0px !important;}”]We may not have your unique problem listed on our site, but rest assured that we are up to the task. Desktops can have countless problems to fix, so we may not have a page dedicated to it but we can typically fix any and all computer problems.[\/vc_toggle][vc_toggle title=”Will I lose any data from my Mobile Phone?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252075489{margin-bottom: 0px !important;}”]We endeavor to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you send in your mobile phone[\/vc_toggle][vc_toggle title=”Do I need to send my simcard or memory card with my phone?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252053054{margin-bottom: 0px !important;}”]No. You don\u2019t have to send your simcard or memory card.[\/vc_toggle][vc_toggle title=”How long will my phone take to repair?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252029998{margin-bottom: 0px !important;}”]If you visit our walk in center most repairs are undertaken within 40min- 1hour,for more complex repairs a maximum of 24 \u2013 48 hours subject to parts availability.[\/vc_toggle][vc_toggle title=”Can Wefix Tech backup data on my device?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252006281{margin-bottom: 0px !important;}”]Yes! Our technicians can backup data before repairing your device. Also, we provide data transfer and data recovery services.[\/vc_toggle][vc_toggle title=”What kind of parts do you use for repairs?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252173370{margin-bottom: 0px !important;}”]We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts[\/vc_toggle][vc_toggle title=”What is the success rate of water damage repair?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252149717{margin-bottom: 0px !important;}”]Typically, we have a water damage repair success rate of 75% percent, though nothing is guaranteed to work and there is no warranty included.[\/vc_toggle][vc_toggle title=”Will I lose any data from my Mobile Phone?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252075489{margin-bottom: 0px !important;}”]We endeavor to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you send in your mobile phone[\/vc_toggle][vc_toggle title=”My phone doesn’t charge. How can I tell if it’s the battery or charge port?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252129377{margin-bottom: 0px !important;}”]If your phone does not charge altogether, check to see if the port is loose or dirty. If it\u2019s loose or dirty, you will most likely need a charging port replacement. If an aux cord can be firmly plugged in, you are most likely experiencing a battery issue.[\/vc_toggle][vc_toggle title=”Do you need my pass code” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646251954141{margin-bottom: 0px !important;}”]Yes, we do. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, WIFI and Bluetooth cannot be tested and cannot be guaranteed.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Tablet\/iPad Repair<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”What kind of parts do you use for repairs?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252257542{margin-bottom: 0px !important;}”]We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts[\/vc_toggle][vc_toggle title=”What are the brands you repair?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252277768{margin-bottom: 0px !important;}”]We are well experienced to handle all brands, Any Make, Any Model, any Issue. Relax, We can fix it[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Laptop\/ Mac Repair<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”I have a problem I can\u2019t find on your site. Can you still fix my computer?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252339274{margin-bottom: 0px !important;}”]We may not have your unique problem listed on our site, but rest assured that we are up to the task. Desktops can have countless problems to fix, so we may not have a page dedicated to it but we can typically fix any and all computer problems.[\/vc_toggle][vc_toggle title=”What kind of parts do you use for repairs?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252383925{margin-bottom: 0px !important;}”]We only use 100% genuine parts where possible. If original parts are not available, we will source the next best thing OEM parts from the same factories that produce the parts[\/vc_toggle][vc_toggle title=”How long will my computer take to repair?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252362402{margin-bottom: 0px !important;}”]If you visit our walk-in center most repairs are undertaken within 40min- 1hour, for more complex repairs a maximum of 24 \u2013 48 hours subject to parts availability.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Gaming Console Repair<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”What kind of parts do you use for repairs?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252444440{margin-bottom: 0px !important;}”]We only use 100% genuine parts where possible. If original parts are not available, we will source the next best thing OEM parts from the same factories that produce the parts[\/vc_toggle][vc_toggle title=”What are the brands you repair?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252466583{margin-bottom: 0px !important;}”]We are well experienced to handle all brands, Any Make, Any Model, any Issue. Relax, We can fix it![\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Data Recovery<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”How long will you take to recover data?” open=”true” el_class=”panel-heading1″ css=”.vc_custom_1646252531118{margin-bottom: 0px !important;}”]Depending on the type of device and the issue with the data we will advise once we have diagnosed your device. Call and visit us with more details and we can give accurate estimates.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Tips & FAQ The following are questions that customers often have, the first question is most common [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”block bottom-sm-1″][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Frequently Asked Questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_toggle title=”What devices can Wefix Tech repair?” color=”white” open=”true” el_id=”1489644927387-a7855b29-5ebb” el_class=”panel-heading1″]At Wefix Tech, we repair a wide range of gadgets namely smartphones, iPads, tablets, gaming consoles, laptops, MacBook\u2019s, and iPhone.[\/vc_toggle][vc_toggle […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"yoast_head":"\n